Health concerns from Coronavirus in China may impact travel to/from/through the destination(s) listed below. Check flight status frequently for up-to-the-minute information about your flight plans.
All Nippon Airways-NH
Ticketed Date:
Tickets issued by January 28, 2020
Travel Date
Boarding by February 29, 2020
Applicable Flight
Flights to/from airports in mainland China
International Tickets issued by ANA that meet all of the conditions above *
*Ticket numbers starting with “205”.
*For tickets issued by other airlines, please contact the travel agency or airline purchased.
Refund
A refund without fee with an applicable ticket.
Waiver Code: WV/ WCN001
Rebooking
Change of boarding date is allowed “once” within March 31. 2020 with an applicable ticket.
Contact Number
Mainland China：400-882-8888
International：+86 010-8559-9292
Eva Air – BR
Ticketed Date
BR/B7 tickets issued on/before 24JAN2020 with confirmed bookings on BR/B7
Travel Date
The application must be submitted on/before 29FEB2020
Applicable Flight
confirmed bookings on BR/B7 cross-strait and international flights with connecting flights from/to Mainland China / Hong Kong and Macao
Refund
- The extra charge will be waived.
- For tickets purchased from EVA AIR official website, please submit a refund through the EVA Air website or contact EVA AIR reservation and ticketing offices.
- For tickets purchased from travel agents, please contact your travel agent to arrange a refund.
Rebooking
- The fare/tax difference and the service charge will only be waived once for the passenger changing to the new BR/B7 flight/date departing on/before 31 MAY 2020 with the same booking class and route as on the original ticket.
- Ticket validity can be extended for 14days if the ticket validity is due to expire.
- For tickets purchased from travel agents, please contact the original issuing agent for rebooking and ticket change.
- Award tickets and upgrade with mileages:
Please contact EVA/UNI Air reservation office for rebooking. The service fee can be waived once. Expired miles are exempt from the collection provided the revised itinerary meets the same criteria as the original ticket.
Group Passengers:
Please contact your travel agent.
Contact Number:
1-800-695-1188
Cathay Pacific / Cathay Dragon – CX
Ticketed Date
tickets issued on/before 28JAN2020 with confirmed bookings on CX/KA
Travel Date
Between 28 January and 31 March 2020
Applicable Flight
Cathay Pacific/Cathay Dragon confirmed bookings arriving to or departing from mainland China
Refund & Rebooking
Rerouting and refund charges will be waived for all tickets issued worldwide (irrespective of fare type) on or before 28 January 2020
Group Passengers:
Please contact your travel agent.
Contact Number:
1-800-233-2742
Hainan Airlines – HU
Ticketed Date
tickets issued on/before 28JAN2020 with confirmed bookings
Travel Date
Between 28 January and 31 March 2020
Applicable Flight
Tickets with ticket number beginning with 880.
Refund
Apply for refund before flight departure. During the validity period of the ticket, passengers can voluntarily refund their tickets to the place where they purchased.
Rebooking:
If a passenger requests a change of date for the first time, within the validity period of the ticket, the passenger can be rebooked with no flight change handling fee charged, however sub-class fare differences and seasonal fare differences will be charged as usual. The rebooking flight dates are limited to before June 30 (inclusive June 30) 2020.
Passengers who request a change of date again are subject to the conditions of use of the ticket.
Group Passengers:
Please contact your travel agent.
Contact Number:
Headquarters： +86-898-95339
North America: 1-888-688-8813
Agency Service-Hotline & Special Passenger Service: 1-312-374-3700
China Eastern Airlines – MU
Ticketed Date
tickets issued on/before 27JAN2020 with confirmed bookings
Applicable Flight & Date
781 tickets (including mileage award tickets) purchased or exchanged on or before January 28, 2020, with travel date on or after 28th Jan 2020 operated by China Eastern Airlines/Shanghai Airlines (MU/FM) and code-share flights with MU/FM flight numbers.
Refund
1) Air ticket is valid for one year from the date of issue. Tickets meeting the above eligibility and applied for a refund before the flights’ take-off can be refunded without paying refund fees. Please apply for a refund by avoiding the rush hour.
2) Passengers can apply for a refund through the original ticket purchasing channel before the flights take off. For tickets purchased through the official website of China Eastern Airlines, mobile app, and WeChat, they can directly click to open an order for a self-service refund.
Air China – CA
Ticketed Date
Tickets issued on/before 28JAN2020 with confirmed bookings
Travel Date
Later than January 1, 2020 (inclusive).
Applicable Flight
ticket number beginning with “999” (including mileage award tickets)
Refund & Rebooking
- The tickets are valid for one year from the date of issuance. Any applicable tickets as defined above can be refunded free of charge within the validity period of one year as long as the refund is requested before the departure of the flight. We kindly ask the passengers to apply for refunds outside of peak periods.
- Passengers can apply for refunds through the original channels where they purchased the tickets. Tickets purchased through the Air China website, app or WeChat applet can be directly refunded in the original order.
- Air China will keep a close watch on the epidemic updates and make timely adjustments to the flights. To make better use of the transport capacity during the Spring Festival, we kindly ask the passengers to apply for refunds before the departure of the flight. If you have decided to cancel your trip, please cancel your check-in seat as soon as possible through the original check-in channels to avoid wasting the resources and to ensure the seat availability to other passengers who still need to travel.
- The rules are effective immediately and supersede the previous Notes on Free Refund for Air China Flight Tickets.
China Southern Airlines – CZ
Ticketed Date
tickets issued on/before 31JAN2020 with confirmed bookings
Travel Date
between 01 January and 28 March 2020
Applicable Flight
Ticket number beginning with “784” (including mileage award tickets)
Refund
Apply for refund before flight departure. During the validity period of the ticket, passengers can voluntarily refund their tickets to the place where they purchased.
Rebooking:
If a passenger requests a change of date for the first time, within the validity period of the ticket, the passenger can be rebooked with no flight change handling fee charged, however sub-class fare differences and seasonal fare differences will be charged as usual. The rebooking flight dates are limited to before June 30 (inclusive June 30) 2020.
Passengers who request a change of date again are subject to the conditions of use of the ticket.
Group Passengers:
Please contact your travel agent.
Contact Number
+86-20-95539
Air Canada – AC
Ticketed Date
Ticket issued no later than January 28, 2020 (PEK & PVG)
Ticket issued no later than January 21, 2020 (WUH)
Travel Date
Between January 24 to February 29, 2020 (PEK & PVG)
Between January 22 to March 29, 2020 (WUH)
Applicable Flight
Beijing Capital Int. Airport (PEK) Pudong Int. Airport, Shanghai (PVG)
Wuhan Tianhe Int. Airport (WUH).
Refund
Apply for refund before flight departure. During the validity period of the ticket, passengers can voluntarily refund their tickets to the place where they purchased.
Rebooking
If a passenger requests a change of date for the first time, within the validity period of the ticket, the passenger can be rebooked with no flight change handling fee charged, however sub-class fare differences and seasonal fare differences will be charged as usual. The rebooking flight dates are limited to before June 15 (inclusive June 15) 2020.
Passengers who request a change of date again are subject to the conditions of use of the ticket.
Contact Number
1-888-247-2262
American Airlines – AA
Ticketed Date
Ticket issued no later than January 24, 2020
Travel Date
Between January 24 to February 29, 2020 (PEK & PVG)
Applicable Flight
AA Flights confirmed bookings arriving at or departing from Beijing and Shanghai, China.
Refund
The refund fee waived for Wuhan’s flight only.
Rebooking
Booked by February 29, 2020
Completed within 1 year of original ticket date; difference in fare may apply
Contact Number:
1-800-433-7300
United Airlines – UA
Ticketed Date
Ticket issued no later than January 24, 2020
Travel Date
Between January 24 to February 29, 2020 (PEK & PVG)
Applicable Flight
UA Flights confirmed bookings arriving at or departing from Beijing, Shanghai & Chengdu, China.
Refund
Refunds are allowed for unflown flights, even for nonrefundable tickets. Please visit united.com/refunds to submit a refund request.
Rebooking
- The change fee and any difference in fare will be waived for new United flights departing between January 24, 2020 – March 31, 2020, as long as travel is rescheduled in the originally ticketed cabin (any fare class) and between the same cities as originally ticketed.
- wholly rescheduled travel departing after January 24, 2020, or for a change in departure or destination city, the change fee will be waived, but a difference in fare may apply. Rescheduled travel must be completed within one year from the date when the ticket was issued.
Contact Number:
1-800-864-8331
Delta Airlines – DL
Ticketed Date
Ticket issued no later than January 24, 2020
Travel Date
Between January 24 to April 30, 2020
Applicable Flight
To/From/Through Beijing and Shanghai, China
Refund
You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for up to one year from the original issue date.
Applicable change fee and fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
Rebooking
If you select this option, you may make a one-time change and we will waive any applicable change fee. *
Rebooked Travel Must Begin No Later Than March 31, 2020
Ticket Must Be Reissued on or Before: March 31, 2020
Contact Number
1-800-221-1212
